Delivery and purchase terms

Terms of purchase
These are the terms and conditions of purchase that apply to all products available in the Zlamp online store.

Consumer Sales Act
When selling to individual consumers, the provisions of the Consumer Sales Act always apply, as well as the Distance and Doorstep Sales Act. See the Consumer Sales Act at www.konsumentverket.se
When you shop through a company or use a company name on the receipt, the Sales Act applies.

Age limit
If you are under 18 years of age, you must have the permission of a guardian. Such permission can be given by a parent sending their explicit permission to us by email. All fraudulent orders are tracked and reported to the police, and if we have suffered financial damage, we will claim compensation.

Right of withdrawal
According to the Distance Contracts Act, you as a consumer have the right to cancel your purchase within 14 days of receiving your order. You have the right to open the packaging and check your ordered product. You do not have the right to cancel if you have specially ordered a product that has been manufactured according to your instructions. The product and packaging must be intact and in saleable condition. The product you choose to return must be packed in the accompanying packaging and original packaging. The return shipping is paid by you if you cancel your purchase. Email us if you want to return your product at info@zlamp.se

Complaint - Damaged product
If you have been unlucky and received a damaged item delivered to you, you need to make your complaint no later than 5 days after you have collected your order, contact us at info@zlamp.se . The damage must be documented in a picture that is emailed to us. If the packaging is damaged, also take a picture of this. We will then decide whether the item needs to be returned or discarded.

When deciding to return the product, it must be packed well in the original packaging. No notes or shipping labels should be attached to the original packaging. Stick the return label you receive from us over the old address label and leave the package with your current representative. When the return has been received by us, we will refund you for your purchase.

Delivery time
We have a delivery time of approximately 7 days from the time the order is received. This does not apply to special orders. During long weekends and high season, delivery may take slightly longer. We ship with Schenker to the nearest representative.

Table lamps and ceiling lamps are usually shipped in 1 package while floor lamps are shipped in 2 packages, this does not apply to reading lamps. One package with shade and base and the stand separately. Please check if you receive multiple shipping numbers.